Refunds Policy

Refunds
Due to certain items being custom-made for you at the time we cannot accept change of mind returns or items purchased in the incorrect size and no refund will be able to be issued if the fulfilment process has begun. If your item arrives to you damaged, printed incorrectly, or incorrect from what was ordered then please contact vanamerch@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive an item different from the item purchased, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Any items that are custom made Print On Demand Items will be clearly marked in the item description

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.